TripFix – Privacy Policy

Last Updated: October 30, 2025

1. Introduction

TripFix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our flight compensation claim services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Identity Information: Name, email address, phone number, date of birth
  • Account Information: Username, password, security questions
  • Travel Information: Flight details, booking references, passenger information
  • Financial Information: Bank account details for compensation transfers
  • Documentation: Boarding passes, booking confirmations, identification documents
  • Signature: Electronic signature for claim authorization

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, clicks, navigation paths
  • Cookies and Tracking: See our Cookie section below
  • Log Data: Server logs, error reports, performance metrics

2.3 Information from Third Parties

We may receive information about you from:

  • Airlines and travel providers
  • Authentication services
  • Payment processors
  • Public databases and regulatory authorities

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

  • Process and submit your compensation claims
  • Communicate with airlines on your behalf
  • Verify your identity and eligibility
  • Provide customer support
  • Send claim status updates and notifications

3.2 Service Improvement

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Train our document classification systems
  • Improve user experience and interface

3.3 Legal and Security

  • Comply with legal obligations and regulations
  • Prevent fraud and abuse
  • Enforce our Terms of Service
  • Protect our rights and property
  • Maintain security and integrity of our systems

 3.4 Use of Artificial Intelligence (“AI”)

We use Artificial Intelligence (“AI”) technologies to help deliver and improve our Services. This may include analyzing documents you upload, extracting travel information, classifying claim types, generating drafts of communications with airlines, and identifying relevant regulations.

How AI is used in our service:

  • To extract and organize information from your travel documents
  • To assess eligibility for compensation and identify applicable regulations
  • To help generate claim documents and communications
  • To improve accuracy, speed, and user experience

Human Oversight:

‍AI-generated outputs are reviewed by team members before being sent to airlines or used to make final decisions about your claim.

Your Data and AI Training:

‍We do not allow your personal information to be used to train third-party AI models. We may use anonymized or aggregated data to improve our internal systems and models.

‍What We Never Do:

  • We do not sell your data to AI companies
  • We do not share your personal documents with third-party AI tools for training purposes
  • We do not make fully automated decisions that have legal or financial impact without human review

4. How We Share Your Information

We may share your personal information with:

4.1 Essential Service Partners

  • Airlines: To submit and process your compensation claims
  • Payment Processors: To transfer compensation to you
  • Cloud Service Providers: For secure data storage and processing
  • Email Services: For communication delivery

4.2 Legal Requirements

We may disclose your information when required by law, such as:

  • In response to legal process or government requests
  • To enforce our Terms of Service
  • To protect rights, property, or safety
  • In connection with fraud prevention

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Strict authentication and authorization protocols
  • Secure Storage: Documents and signatures stored in encrypted private storage
  • Regular Audits: Security assessments and vulnerability testing
  • Employee Training: Staff trained on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services and process your claims
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements
  • Support legitimate business purposes

After this period, we will securely delete or anonymize your information, unless longer retention is required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Request limitation on processing of your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided at the end of this policy.

‍