TripFix – Terms of Service and
Assignment of Rights Agreement 

Last Updated: October 30, 2025

This document outlines the terms and conditions governing the services provided by Settled Technologies Inc., operating as TripFix ("TripFix", "we", "us", "our"), to you, the client ("Client", "you", "your"). By creating an account with TripFix and/or submitting your first claim, you agree to be bound by this Agreement.

This Agreement governs our entire service relationship and applies to all flight disruption claims you submit to us now and in the future. Please read it carefully.

1. DEFINITIONS

  • Agreement: This Terms of Service and Assignment of Rights Agreement.
  • TripFix (The Company): Settled Technologies Inc., a corporation established in Canada.
  • Client (The Passenger): The individual(s) who accepts this Agreement and on whose behalf a Claim is being pursued. The Client confirms they have the legal authority to act on behalf of themselves and any other passengers included in the Claim (including minors).
  • Airline: The commercial airline that operated or was scheduled to operate the disrupted flight.
  • Applicable Regulations: Any law, regulation, treaty, or judicial precedent that establishes rules for monetary compensation to passengers for flight disruptions. This includes, but is not limited to, the Canadian Air Passenger Protection Regulations (APPR), Regulation (EC) No 261/2004 of the European Parliament and of the Council, and the Montreal Convention.
  • Claim: Each individual flight disruption submitted by the Client to TripFix for the purpose of seeking Flight Compensation.
  • Flight Compensation: The total monetary amount paid by an Airline in relation to a Claim. This includes compensation for delays, cancellations, denied boarding, baggage issues, or any other form of settlement or goodwill payment. It does not include legal fees, court costs, or interest awarded to TripFix.
  • Assignment of Rights: The legal transfer of the Client's right to claim and receive Flight Compensation for a specific Claim to TripFix, as detailed in §2 of this Agreement.
  • Service Fee: The fee TripFix is entitled to for its services, as detailed in §4.

2. THE AGREEMENT & ASSIGNMENT OF RIGHTS

  1. Entering the Agreement: By creating an account, submitting your flight details for your first Claim, and electronically accepting these terms, you enter into this binding Agreement with TripFix. This Agreement shall remain in effect and govern all services TripFix provides to you until terminated.
  2. Assignment of Rights for Each Submitted Claim: You agree that for each flight disruption you submit to TripFix (a "Claim"), you irrevocably assign and transfer to TripFix your right, title, and interest in and to any and all Flight Compensation for that Claim against the responsible Airline. Submission of a Claim through our service constitutes a new and separate Assignment of Rights for that Claim.
  3. Exclusive Authority: This Assignment grants TripFix the exclusive authority to act on your behalf for each submitted Claim, including the power to:
    • File, manage, negotiate, and settle the Claim with the Airline or relevant body.
    • Communicate with the Airline, enforcement authorities, and their representatives.
    • Receive any and all Flight Compensation payments.
    • Refer or escalate the Claim to third parties, including regulatory bodies such as Transport Canada, or partner firms in foreign jurisdictions, if TripFix determines it is in the best interest of the Claim.
    • Initiate Legal Action if deemed necessary by TripFix, including through contracted legal representatives.
    • Endorse and cash any cheques or other forms of payment made in your name.

TripFix may exercise the above authority in its sole and absolute discretion and may pursue one or more or none of the possible actions above. It may also discontinue any action that it has initiated at any time for any reason.  

  1. Authorization to Receive Payment Directly:

By entering into this Agreement, you expressly and irrevocably:

  • Authorize and instruct the Airline (or its agents, insurers, or any related party) to pay any and all Flight Compensation related to your Claim directly to TripFix.
  • Confirm that any payment made by the Airline to TripFix fully discharges the Airline’s obligation to you for that Claim.
  • Assign to TripFix the right to endorse, deposit, and otherwise process such payments, whether issued in your name or in TripFix’s name.
  • Agree that TripFix may deduct its Service Fee and applicable taxes before remitting the balance to you.
  1. Client’s Confirmation: By submitting any Claim, you confirm:
    • You have not assigned the Claim to another party and shall not assign the Claim to anyone else.
    • No existing dispute is underway concerning the Claim either through the courts, Canadian Transportation Agency or body or mechanism.
    • Information you provide is accurate and complete.
    • If minors are included in the Claim, you have full parental or guardian authority to act on their behalf.

3. DESCRIPTION OF SERVICES

  1. Claim Evaluation: TripFix will use your information to assess eligibility under Applicable Regulations.
  2. Claim Pursuit: If viable, TripFix will prepare, submit, and manage the Claim.
  3. Legal or Regulatory Action: TripFix, at its discretion, may:
    • Pursue the Claim directly through courts or regulatory bodies (including Transport Canada).
    • Refer or partner with third-party firms or representatives in applicable jurisdictions (e.g., EU courts).
    •  Any costs associated with such action will be borne by TripFix. All legal fees, court costs, or similar expenses recovered will belong exclusively to TripFix.
  4. “No Win, No Fee” Guarantee: You will only be charged a Service Fee if Flight Compensation is secured.

4. SERVICE FEE & PAYMENT

  1. Service Fee: 25% of the Flight Compensation received, plus HST or applicable taxes.
  2. Payment Process: All Flight Compensation is paid to TripFix, which deducts its fee and remits the balance to you.
  3. Direct Payment to Client: If the Airline pays you directly, you must notify TripFix immediately. You agree to pay the Service Fee within 14 days. Failure to do so may result in interest charges, collection actions, and recovery of additional costs.
  4. Non-Cash Offers: TripFix has discretion to reject non-monetary offers (vouchers, miles, etc.). Where feasible, TripFix will consult with you before accepting such offers, and will only accept if no better monetary option is available.

‍5. CLIENT OBLIGATIONS

  1. Provide accurate information and documents.
  2. Cease direct negotiations with the Airline after submitting a Claim.
  3. Forward all Airline communications promptly.
  4. Cooperate as needed, including signing documents required for Legal or Regulatory Action.

‍6. GENERAL PROVISIONS

  1. Not Legal Advice: TripFix is not a law firm and does not provide legal advice. While TripFix may engage lawyers or representatives, no solicitor-client relationship is created between you and TripFix.
  2. Governing Law: This Agreement shall be governed by Ontario law and applicable federal law, without regard to conflict of laws.
  3. Limitation of Liability: TripFix’s liability is limited to the amount of the Service Fee for the Claim in question. TripFix is not liable for indirect, special or consequential damages.
  4. Data Protection: TripFix will handle personal data in accordance with its Privacy Policy.
  5. Amendments: TripFix may amend these terms. Any changes that negatively impact you will not apply to an active Claim without your explicit consent. You will be notified of material changes via email or dashboard.
  6. Severability: If any provision is invalid or unenforceable, the rest remain in force.